Customer Service

ZION offers a full range of home and commercial wellness products:

• ZION Massage Chairs
• ZION Recliners
• ZION Sauna
• ZION Cold Plunge
• ZION Business Packages

Explore the full collection in person at our ZION Showrooms.

Yes, ZION has physical showrooms where you can experience our products in person. Kindly see ZION Showrooms for more details and locations.

Yes, ZION products are available nationwide. You may visit any of our ZION showrooms and warehouses across the Philippines to experience and explore the full range of collections firsthand.

ZION offers multiple payment options for your convenience, including:

• Cash on Delivery (COD)
• Bank Transfer
• BDO Credit Card Installment
• Debit Card (Straight Payment)

For more information on available payment options and installment plans, you may contact our sales team.

Yes, units may be reserved prior to full payment. Please note that pre-order items require a down payment, while most in-stock products can be reserved without full payment, subject to availability.

No, a down payment is not required. ZION offers Cash on Delivery (COD), allowing you to pay upon receipt of your order.

ZION applies a standard delivery fee based on the delivery location of the client. For more information regarding delivery charges and coverage areas, please contact our sales team for assistance.

For nearby warehouse areas, delivery is typically completed within two (2) to three (3) days from order confirmation. Nearby areas include:

• National Capital Region (NCR)
• Mandaue City, Cebu
• Davao City (Davao del Sur, Norte, de Oro)
• General Santos City
• Negros Occidental
• Zamboanga City
• Lanao del Norte
• Misamis Oriental
• Iloilo City
• Southern Iloilo
• Camarines Sur

For areas outside the warehouse coverage, delivery is typically completed within three (3) to five (5) days from order confirmation. Next-day delivery may also be requested, subject to additional charges.

Yes, ZION provides free installation and a product demonstration upon delivery to ensure proper setup and optimal use of your product.

ZION delivers nationwide across Luzon, Visayas, and Mindanao, supported by our network of warehouses and showrooms strategically located throughout the country.

All ZION products operate on 220V, but electricity consumption varies depending on the specific product.

Yes, ZION massage chairs are designed for regular daily use. For optimal comfort and wellness benefits, we recommend one to three sessions per day, with each session lasting approximately 15 to 20 minutes. This helps ensure a comfortable and balanced massage experience.

Yes, minimal maintenance is recommended to keep your ZION products in optimal condition. Regular cleaning and proper use are generally sufficient to maintain performance and longevity. For best results, we advise following the guidelines provided in the user manual and contacting our support team for any technical concerns or servicing needs.

Yes. Most ZION products include a Lifetime Service Warranty together with one (1) year of coverage on parts and mechanism. Coverage varies by product line — see the full warranty policy for details.

Warranty coverage differs per product line, generally covering service and eligible parts or mechanism concerns. Review the policy for your product:

• Massage Chair Warranty
• Recliner Warranty
• Sauna Warranty
• Cold Plunge Warranty

You can request product service anytime through our Service & Repair request, or reach our customer care team using the details above.

Warranty periods vary by product:

• Massage Chairs, Saunas, and Cold Plunges — Lifetime Service Warranty plus one (1) year on parts and mechanism.
• Recliners — six (6) months on parts, service, and mechanism.

See each product's warranty policy for full details.