This Privacy & Cookies Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, request service support, or interact with ZION online.
By using our website, submitting an inquiry, placing an order, or providing your personal information to us, you agree to the collection and processing of your personal information in accordance with this Privacy & Cookies Policy, the Data Privacy Act of 2012, its implementing rules, and other applicable Philippine laws.
1. Personal Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- full name;
- email address;
- mobile number or telephone number;
- billing address;
- delivery address;
- order details;
- payment confirmation details;
- warranty registration details;
- service request details;
- messages, inquiries, feedback, or complaints;
- photos, videos, or documents you submit for product support, warranty, or service concerns; and
- other information necessary to process your order, inquiry, delivery, installation, warranty, or customer support request.
We may also collect technical and website usage information, such as:
- IP address;
- device type;
- browser type;
- operating system;
- pages visited;
- time spent on the website;
- referring website or source;
- website clicks and interactions; and
- cookie and analytics data.
2. How We Collect Personal Information
We may collect your personal information when you:
- visit or browse the ZION website;
- create or submit an order;
- fill out an inquiry form, contact form, or checkout form;
- contact us through phone, email, chat, social media, or other official channels;
- request delivery, installation, warranty, repair, or after-sales support;
- participate in promotions, campaigns, surveys, events, or showroom activities;
- subscribe to newsletters, updates, or marketing communications; or
- interact with our website through cookies and similar technologies.
3. Why We Use Your Personal Information
We may use your personal information for the following purposes:
- to process, confirm, and fulfill your order;
- to verify payment and transaction details;
- to arrange product delivery, installation, and after-sales service;
- to issue invoices, receipts, and transaction records;
- to respond to inquiries, requests, complaints, and customer support concerns;
- to process warranty registration, repair, replacement, refund, or service requests;
- to provide updates about your order, delivery, installation, or service schedule;
- to improve our website, products, services, customer experience, and marketing campaigns;
- to prevent fraud, unauthorized transactions, abuse, or security issues;
- to send promotional offers, product updates, and marketing communications, when allowed by law or with your consent where required;
- to comply with legal, tax, accounting, audit, regulatory, and business requirements; and
- to protect the rights, property, safety, and legitimate interests of ZION, our customers, and our partners.
4. Legal Basis for Processing
We process your personal information based on one or more of the following:
- your consent;
- the need to fulfill a contract or transaction with you;
- compliance with legal or regulatory obligations;
- legitimate business interests, such as fraud prevention, customer support, service improvement, and website security; or
- other lawful grounds allowed under applicable data privacy laws.
Consent under Philippine privacy rules must be freely given, specific, informed, and evidenced by written, electronic, or recorded means.
5. Sharing of Personal Information
We may share your personal information only when necessary and appropriate, including with:
- payment processors, banks, financing partners, and payment service providers;
- delivery, logistics, and courier partners;
- installation, repair, service, and technical support teams;
- IT, website hosting, cloud storage, analytics, and system service providers;
- marketing, advertising, and customer relationship management platforms;
- professional advisers, auditors, accountants, or legal counsel;
- government agencies, courts, regulators, or law enforcement when required by law; and
- authorized ZION officers, employees, representatives, and business partners who need access to perform their duties.
We do not sell your personal information to third parties.
When we work with service providers, we take reasonable steps to ensure that they process personal information only for authorized purposes and with appropriate safeguards.
6. Payment Information
When you make a payment through a third-party payment provider, bank, credit card issuer, e-wallet, or financing partner, your payment information may be processed by that provider under its own terms and privacy policy.
ZION may receive payment confirmation details, reference numbers, transaction status, and other information necessary to verify and complete your order.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to improve website performance, understand user behavior, support marketing activities, and provide a better browsing experience.
Cookies are small files stored on your device when you visit a website. They help the website remember information about your visit, preferences, and interactions.
8. Types of Cookies We Use
We may use the following types of cookies:
8.1. Essential Cookies
These are necessary for the website to function properly. They help support basic features such as page navigation, checkout, security, and form submission.
8.2. Performance and Analytics Cookies
These help us understand how visitors use the website, which pages are viewed, how users interact with content, and how we can improve the website experience.
8.3. Functional Cookies
These help remember user preferences, such as location, previous selections, or form details, where applicable.
8.4. Marketing and Advertising Cookies
These may help us deliver relevant ads, measure campaign performance, retarget website visitors, and understand the effectiveness of our marketing activities.
9. Managing Cookies
You may manage, block, delete, or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, checkout experience, page performance, or access to some features.
Where required, we may ask for your consent before using non-essential cookies, such as analytics, marketing, or advertising cookies.
You may also adjust your cookie preferences through any cookie banner, cookie settings tool, or preference center available on our website.
10. Marketing Communications
We may send you product updates, promotions, offers, event announcements, service reminders, or marketing communications through email, SMS, calls, chat, social media, or other channels, when allowed by law or with your consent where required.
You may opt out of marketing communications by following the unsubscribe instructions, replying with your opt-out request, or contacting us through our official channels.
Even if you opt out of marketing communications, we may still send transaction-related messages, including order confirmations, delivery updates, payment notices, warranty updates, and service-related communications.
11. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes stated in this policy, including order processing, delivery, installation, warranty service, after-sales support, legal compliance, accounting, tax, audit, dispute resolution, fraud prevention, and business recordkeeping.
When your personal information is no longer necessary, we will securely delete, anonymize, or dispose of it in accordance with applicable laws and company procedures.
12. Data Security
We implement reasonable organizational, physical, and technical security measures to protect your personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
These measures may include access controls, password protection, secure storage, staff confidentiality, system monitoring, and other appropriate safeguards.
However, no website, platform, or method of electronic transmission is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.
13. Your Rights as a Data Subject
Under applicable Philippine data privacy laws, you may have the right to:
- be informed about how your personal information is collected and used;
- access your personal information;
- request correction of inaccurate or outdated personal information;
- object to certain types of processing;
- withdraw consent, where processing is based on consent;
- request deletion or blocking of personal information, subject to legal limitations;
- request data portability, where applicable; and
- file a complaint with the National Privacy Commission.
Personal Information Controllers and Personal Information Processors are expected to follow privacy principles, uphold data subject rights, and implement security measures.
14. Third-Party Websites and Links
The ZION website may contain links to third-party websites, payment platforms, social media pages, financing partners, or external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.
15. Children’s Privacy
The ZION website and online store are intended for individuals who are at least eighteen (18) years old or have the legal capacity to enter into a transaction.
We do not knowingly collect personal information from minors without appropriate consent from a parent or legal guardian. If you believe that a minor has provided personal information to us without proper consent, please contact us so we can take appropriate action.
16. Updates to This Privacy & Cookies Policy
We may update this Privacy & Cookies Policy from time to time to reflect changes in our business, website features, legal requirements, or data processing practices.
The updated version will be posted on this page with the latest “Last Updated” date.
17. Contact Us
For privacy-related questions, requests, complaints, or concerns, you may contact ZION through our Contact Us page.