HOW CAN WE HELP YOU?
Have any questions? ZION is here to assist you!
Download the ZION Product Manuals here.
Check our warranty terms here.
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ZION Philippines is committed to ensuring a smooth and efficient transaction process through its online store. In our pursuit of providing exceptional service to our customers, we have established comprehensive terms and conditions that address common inquiries and concerns related to our products. This page serves as a primary resource for frequently raised issues, offering guidance and solutions to resolve customer inquiries.
Should your concern not be covered in the terms and conditions or FAQs, we encourage you to contact our customer care team, who will be pleased to provide the necessary assistance.
Frequently Asked Questions
Are there extra charges in my order?
The extra charges in your order depend on the address of the delivery. The delivery addresses inside Metro Manila and other selected parts of Luzon are covered with free shipping. Other places that are not mentioned will have extra charges in terms of shipping fees and they will be tagged on your online receipt once you place your order.
If I placed my order online, how long would it take to be delivered?
When you place your order online, the seller will automatically post the delivery date of your order. It will take a couple of days to weeks. Once the delivery team will deliver your order they will contact you with the details that you provide.
How can I track my order?
In tracking your order, the ZION delivery team will contact you once they are on their way to deliver the product. You can also send a message to our customer service if you want an update.
Do you offer installments?
We offer installments for Visa and MasterCard holders. The installment can be 6 months up to 12 months of payment.
What will I do if there is a malfunction or there's a need to repair my unit?
If there is a malfunction or there’s a need to repair in your unit, report it as soon as possible to customer service. Contact us on the information provided on the website and wait until your concern has been responded to. The management will get in touch with you and ask for the details of your concern. Make sure to read the Terms and Conditions on the website to have further information.
