1. All ZION massage chairs come with a lifetime service warranty against manufacturing and workmanship defects under normal use and maintenance, with no charges for labor and parts.

2. ZION reserves the right to repair or replace defective parts with new or refurbished ones.

3. Clients must return defective products to the ZION Service Center (address stated on the warranty card) in appropriate packaging, with all shipping costs prepaid.

4. Serviced units must be collected within six months; otherwise, they may be disposed of.

5. Relocation of units by ZION technicians is not covered under this warranty.

6. Lost warranty cards will not be replaced. Please keep them safe.

Repairs are considered out of warranty when:

1. The unit has been tampered with, altered, or repaired by unauthorized technicians.

2. Damage results from misuse, mishandling, neglect, accidents, spills, wear and tear, corrosion, rust, or stains.

3. Loss of product accessories (e.g., remote control, adapter, charger, battery) or damage to external materials (e.g., fabric, artificial leather) is not covered.

4. Defects arise from pest infestation, fire, floods, lightning, natural disasters, pollution, abnormal voltage, or generator use.

5. The sales invoice and warranty card are not presented at the time of service (P1,500 charge for missing documents).

6. Warranty details are unclear or altered.

7. The unit has been taken outside the Philippines.